Customer Service, Ramp, and Cargo Agent (Quesnel) (Administrative)
✈️Your Career, Our Runway — Let's Take Off Together
Exciting News! Pacific Coastal Airlines is thrilled to announce the launch of a new service to Quesnel. With Quesnel onboard, we now serve an incredible 19 destinations throughout British Columbia. Join us as we continue to bring BC closer together, one flight at a time!
We're on the lookout for energetic and safety-minded permanent part-time on-call (up to 20 hours per week) Customer Service, Ramp, and Cargo Agents, with a start date in early September. If you're someone who thrives in a fast-paced, hands-on environment and loves delivering exceptional service, this is your chance to be part of something special!
At Pacific Coastal Airlines, you're not just joining a company—you're joining a tight-knit, family-oriented team that's passionate about aviation, community, and connection. With every bag you load, customer you greet, and plane you guide, you'll be helping us grow our network and support regional communities across BC. If you're looking for a rewarding, dynamic career where every day is different and your work truly matters, we'd love to welcome you aboard!
Job Responsibilities:
- Check-in passengers, issue boarding passes, verify immigration documents
- Check baggage and collect excess baggage/overweight charges
- Answer calls, book, change and cancel flight reservations
- Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
- Execute deplaning and boarding processes, ensuring a safe, on-time departure
- Process cargo shipments
- Marshall, de-ice, and anti-ace aircraft
- On-load and off-load passenger luggage, cargo, containers/pallets, etc.
- Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
- Commitment to providing a safe, stress-free, and friendly passenger experience
- Deliver service standards in accordance with Pacific Coastal Airlines philosophy
- Other duties as assigned
Qualifications and Competencies:
- Experience in a customer-facing role
- A valid driver's license
- Ability to work under pressure with minimal supervision
- Clear and effective communication skills with a demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
- Comfortable using computers, credit, and debit machines
- Able to work outdoors during inclement weather conditions
- Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds
Why Pacific Coastal Airlines?
Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.
Apply now!
Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.
