Donor Care Representative, Office Administration (Administrative)
"The best prescription I've ever given is a wish."
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It's been wonderful to have this wish to look forward to... It's wonderful to see [Rowan] with something that brings him pure joy after all he's been through and missed out on!”
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT'S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more!
Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!
WHERE YOU COME IN
We are looking for a Donor Care Representative, Office Administration to join our team at Make-A-Wish Canada. Reporting to the Manager of Donor Care Phone Operations, the incumbent is a key contributor to our mission by providing excellent customer service in the office setting, through phone/email operations and office administration while supporting the Donor Care team. In addition, this role involves CRM navigation, data entry, and stewardship communication.
This role is based out of Vancouver and is a full-time, permanent, onsite position.
WHAT YOU WILL DO
- Provide exceptional customer service in person and by phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
- Manage office needs, including reception, supplies, office spaces, and liaise with building maintenance/management.
- Responsible for accurate data entry into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
- Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
- Maintain integrity of CRM system by complying with data integrity standards and policies.
- Work closely with the Revenue Development, Finance and CRM Systems teams.
- Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
- Opening and closing the office daily, as well as supporting the office staff schedule and mailing needs.
- Other duties as assigned.
WHAT YOU BRING
- Post-Secondary education in a relevant field, or equivalent combination of training, education, and administrative/data entry work experience.
- Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
- 1-2+ years of customer service and office administration.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines and shifting priorities.
- Exceptional customer service, communication, and problem-solving skills.
- Effective written and verbal communication skills.
- French language an asset, however not required.
- Ability to handle highly confidential and sensitive information.
- Strong experience working with Microsoft Office applications required, especially Excel and Word.
- A clear Criminal Background Check is required.
YOUR WORK ENVIRONMENT
- This position requires an in-office presence, five days a week, 8:30am-4:30pm local time, in order to support the Donor Care team's hours of operation which are Monday to Friday, 8am to 6pm EST.
- In order to meet business needs and provide ongoing support to our donors, this role does not participate in the Wish Hours program.
Physical/Mental Effort
- Work under pressure to meet tight deadlines with a high-volume workload, multiple demands, and changing/overlapping priorities.
How to apply
If everything you've read so far sounds like you, we encourage you to apply now! The deadline to apply is July 14th 2025, at 11:59pm ET.
To apply, please navigate to: https://jobs.dayforcehcm.com/en-CA/makeawishca/CANDIDATEPORTAL/jobs/1057
Make-A-Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.
Our Commitment to IDEA
Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.
Recruitment process
Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.
We would like to thank all applicants for their interest in working with us!
ABOUT MAKE-A-WISH® CANADA
Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1,000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world's leading children's wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.
JOIN OUR ONLINE COMMUNITY
For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.
