Microsoft Office 365 engineer (Maintenance)
Location: This opportunity is remote within Canada or USA
Job Type: Contract (1 year)
About the Role: Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to Public Sector, Schools, Utility, and Healthcare agencies throughout North America. Harris' focus is on creating long-term relationships with its customers and ensuring that it meets the changing needs of its customers over time. We're looking for an experienced Microsoft Office 365 Engineer to join our Corporate IT team. This position requires a deep understanding of Office 365 technologies (Exchange, Teams, Entra ID) and the ability to provide expert support across multiple IT platforms.
The ideal candidate will be responsible for managing and optimizing Microsoft Exchange Online, Teams enterprise voice, and Microsoft Entra ID (Azure AD). This role will involve working with other IT teams to support communication services, troubleshooting issues, and driving initiatives related to system configuration and migrations.
Key Responsibilities:
Provide expert-level support for Office 365 (Exchange Online, Microsoft Teams, Enterprise Voice) and Microsoft Entra ID (Azure AD).
Act as a 3rd-tier support resource for messaging-related escalations and troubleshooting.
Lead migration efforts of Exchange mailboxes for new acquisitions, ensuring a smooth transition to the system.
Implement, configure, and maintain Exchange policies, SMTP relay, and email routing configurations.
Work with identity federation, access control, and integration with SAML, OAuth, and Entra ID.
Collaborate with cross-functional teams to meet communication and collaboration needs.
Perform root cause analysis for service interruptions, ensuring timely recovery and the prevention of recurring issues.
Document and maintain system configurations, processes, and standard operating procedures (SOPs).
Adhere to ITIL best practices, ensuring the integrity of change management and incident management processes.
Stay up-to-date on emerging trends and technologies within Office 365, Teams, and Entra ID.
WHAT WE ARE LOOKING FOR:
Extensive Experience: In-depth knowledge of Office 365 (Exchange, Teams enterprise voice) and Entra ID (Azure AD).
Troubleshooting Skills: Strong analytical and problem-solving skills, with the ability to perform root cause analysis and resolve complex issues.
ITIL Knowledge: Solid understanding of ITIL best practices, including incident management, change management, and problem management.
Documentation: Ability to create and maintain detailed documentation, including system configurations and SOPs.
Team Player: Able to collaborate effectively with various IT teams, with excellent interpersonal and communication skills.
Independent & Efficient: Ability to work autonomously in a fast-paced environment while delivering high-quality results.
Preferred Qualifications:
Certifications in Office 365 (Microsoft Certified: Teams Voice Engineer, Microsoft Certified: Security, Compliance, and Identity Fundamentals, etc.).
Familiarity with other collaboration tools and enterprise software platforms.
